Are you one of the millions of people who live or work with exasperatingly cool customers, who seem to be missing an emotional battery, or perhaps saving their feelings for a special occasion?
The New York Times explores the benefits of ‘blowing your top‘

Research in the past few years has found that people develop a variety of psychological tools to manage what they express in social situations, and those techniques often become subconscious, affecting interactions in unintended ways. The better that people understand their own patterns, the more likely they are to see why some emotionally charged interactions go awry

Source: New York Times

The previous post looked at how being angry may help us get a better deal.So why is it that men can be bastards and women must wear pearls and smile?” This was a question that intrigued author Lynn Hecht Schafran.The answer, according to an article in the Journal of Vision , may lie in our interpretation of facial expressions. [continue reading…]

Professor Teck-Hua Ho’s wife loved a particular painting and wanted to buy it. Ho advised her not to appear excited – to disguise her emotions – in front of the salesperson. After an hour or so, Ho walked out of the store with the $380 painting – for only $120. Negotiation, Ho knows, is an art, too. In new research conducted with Assistant Professor Eduardo Andrade, Ho finds deflating – or inflating – one’s emotions can be a winning strategy. [continue reading…]